Visiting our Website: All web users and customers can visit our website 24/7 without revealing their identity or providing any personal information. When you visit our website site, we may eventually collect usage information that remains anonymous to help us to improve our website to better meet user's expectations and navigation.
How and why we collect your personal information?
We collect from your secure reservation web page and from the use of our website four types of information:
-Personal Information including your name, phone number and email address in order fulfill your booking, confirm you reservation and or issue your tour voucher by email, by mail or by fax. This information is required so we honor your tour based on your personal information and tour preference (time and date you required).
- Through our secure reservation page, we also require a valid credit card and billing address in order to accept and authorize your transaction so we guarantee and deliver your tour.
- We also collect other kind of information such as demographic and geographical information, type of language you speak and the tour (s) you are interested in so we organize your guided tour in the required language and or based on your interest and expectations. For instance, if your email ends in gmail.it or gmail.es, we may ask you whether you want the tour in Spanish, Italian or English. If you have kids, we may ask you the age of your kids as we are required by law to provide baby car seats depending on the age of your kids. Other third party providers including Horseback tour providers and or hot air balloon businesses do require the extract age and even weight of each person in your party for your own safety.
- We do collect the above information to allow our staff to confirm your reservation and to send you an email or a tour voucher confirming your tour, the number of persons in your party and your pick-up time. We also use your email address to send this tour voucher as a confirmation of your tour or service you booked on our website.
How do we use your personal information?
Some of the personal information we collect maybe shared with a third party or with one of our service partners, hotels or any other business provider. For instance, if your tour includes accommodation or any other reservation you book through our website, we have to provide some of your personal information like; your name, the kind of language you need, the age and the number of participants in party, arrival and departure time or and even the weight of each participants in your party required by certain providers or business partners like horseback or hot air balloon rides providers. This piece of your personal information allows us and our business partners to accommodate your travel needs, assigning the right horse and choose the right basket for your hot air balloon ride to ensure your safety and same way for all other services you may require like hotel reservation. We may also use or disclose your personal information under applicable state or federal law to comply with a legal process or any other similar circumstances, when applicable.