Thank you for your interest in Yosemite Private Tours our business. We have taken all security measures and precautions to protect your personal information when shopping on our secure website.
We go the extra mile to ensure that your Yosemite trip runs smoothly, and we understand that your plans can change unexpectedly. While many Yosemite tour companies require a 90-day notice for changes or cancellations, we prefer to work with our clients on a case by case basis, we always accommodate our valuable clients and exceed their expectations. Flexibility is important to private tour clients, and we strive to accommodate your needs whenever we can. Our clients can book with confidence, knowing we offer a 91% refund even if the trip even when the trip is cancelled 15 days prior to the tour date.
These are our Terms and Conditions, including our reservation, refund and cancellation policies.
91% of the total amount will be refunded if the tour is canceled at least 15 days prior to the scheduled tour (or the date of the tour or service) 9% covers the required transaction fees; that is 4.5% per transaction (booking is one transaction and refunding is a second transaction).
50% of the total amount will be refunded if the tour is canceled at least 7 business days prior to the scheduled tour or service. (weekends and holidays don’t count).
15% of the total amount will be refunded if the tour is canceled at least 5 business days prior to the scheduled tour (weekends and holidays don’t count).
0% of the total amount will be refunded if the tour is canceled 4 business days or less prior to the day of the scheduled tour or service. This includes no-shows. (Weekends and holidays don’t count)
The above cancellation and refund policy will not apply to the following tours and/or services including, but not limited to:
-All reservations and tours in the peak season (from March to November), that last more than one day, and includes hotel accommodation, require a 28 days cancellation. All sales are final within the required 38 days cancellation policy for such tours and travel packages, unless otherwise noted on your tour voucher. A partial refund to customers may be possible in particular circumstances or a tour substitution may be offered instead. This has to be approved by our staff over the phone or by email.
-All tours or travel packages that may include flying by airplanes, hot air balloon rides and/or train tours, undertaken from April to October, are final.
-Most of our tours, travel packages, adventures or other travel services booked through our website, will be governed by particular terms and conditions stated on the tour voucher you will receive from after the booking
All transactions and reservations that are cancelled due to an outbreak of any kind of disease or pandemic, any kind of crises, bad weather conditions or due climate disasters, flights and travel cancellations and regardless of the reason of that might prevent you from traveling including but not limited to health issues, your reservation and transaction will not be eligible for any kind of refund. However, we will do our absolute best and allow you to reschedule your tour for a future date within 6 to 12 months after the event, and whenever is possible.
Millions of travelers purchase every year travel insurance which offers a piece of mind to all travelers. Please consider this option when booking any tour or service.
Some customers confuse local small businesses like ours with large travel agencies and specialized travel insurance companies. As you know, like all other local tour companies , we do not provide travel insurance and we do not take into consideration any cancelations that result from medical or personal situations, outbreak, weather, flight/ travel plan interruptions or cancellations. We apologize in advance that we are not able to accommodate you in this regard. This is out of our hands and “jurisdictions” as it is not permitted for us to provide travel insurance services because this is a completely different industry. We do not wish for anyone to get sick or cancel for any reason. We regret and understand how inconvenient that might be if it happens for any reason.
Because medical travel insurance isn’t part of our services and not provided by us, we highly recommend that you contact your bank, credit card company, travel agent, or any travel insurance company to purchase your travel insurance and protect your trip. Local tour companies are not travel agencies, for that they do not offer or qualify for offering such travel insurance services. It is important that you purchase your travel insurance from specialized Travel Insurance Companies including but not limited to Banks, brokers, credit cards companies and or specialized travel insurance firms like Allianz Travel Insurance, InsureMyTrip, World Nomads, HTH Travel Insurance, Nationwide, GeoBlue, among many other travel insurance companies. We do not work nor recommend any special firm and we are not liable for your choice; we are simply providing this useful information for free to help you to anticipate and prepare for any future travel cancellation.
There are a range of travel insurance types provided by these companies, offering benefits and coverage for things like trip-cancellation, interruption insurance, flight insurance, medical travel insurance, etc.
Secure and Encrypted Transactions: Our website is Secure and tested and certified daily as a hacker safe website complying with the PCI (Payment Card Industry) and or secure websites' protocols. We also use a high-grade encryption level to ensure that your transaction and credit card information are encrypted and secure using a certified SSL.
Method of Payment and Accepted Credit Cards:: We accept all Master Cards, Visa, Discover, American Express, Debit Cards, Euro cards and "Cartes Bleues". For Tour Operators and Travel Agents, we also accept wire transfers of funds from your account anywhere in the world to our merchant bank account in the USA. Please note that foreign credit cards may be subject to some additional fees due to the currency conversion fees.
When you process your payment on our website, you hereby understand and agree with our terms and conditions including our rates and tour prices posted online. You have the right to decline signing (checking) the "terms and condition electronic box" and cancel your transaction before you submit it on our website. However, if you agree and check this box of our Terms and Conditions, you hereby have read, understood and accepted all our terms and conditions. You may not dispute these charges under any circumstances after you submitted your secure order. We assume no responsibilities for no-shows, incorrect address or pick-up location provided by customers on the reservation form when booking any of our tours.
Our Merchant Receipt and Confirmation: Your debit or credit card is immediately charged when you confirm your purchase on our website. You will first get an automated email as a merchant receipt from our merchant bank confirming your purchase, if your transaction is accepted. However, you will not receive any email or notice from us or from our merchant bank if your transaction is declined. In other words, you will need to submit a new reservation with a different credit card, ensure that your billing address and zip code do match with your credit card and bank records.
-A second email will be sent to you from our office once your payment is processed and accepted with a tour voucher confirming your tour and pick-up time. Please print out this tour voucher, sign it and hand it over to your tour guide. Also, please kindly ensure you re-enter the date of the tour and pick-up location under section "Step 3-Submit Reservation" located at the bottom of our reservation page. It's important that you provide a valid email address and a cell phone number, so we contact you and send you the required tour voucher and confirmation.
-Please note that the "thank you page' that will be displayed after you submit your order is not a tour confirmation but simply a thank you note for submitting that order. If your transaction is approved, you will receive the required email-receipt and tour voucher as described above. Otherwise you will not hear from us as we do not get any information in this regard when transactions are declined.
-All reservations that have not been completed, or have not been pre-authorized due to credit card issues, are considered incomplete and therefore canceled. No changes to your reservation are allowed within 10 days prior to a one-day tour. No changes are permitted on any tour that lasts more than one day. No refund will be issued for no-shows or wrong pick-up location provided by customers on our website when booking a tour. If you are having difficulties booking tours online and you have a question, please Contact us.
- All refunds and/or voided transactions paid on our website by credit or debit cards may take up to two weeks to be refunded (or returned) to your account. We have no control over these banking procedures as transactions transit between merchants, banks and customers for approval and verification.
Declined Credit Cards and Returned Transactions: Please note that when your transactions are declined, you will not receive any email or notice from us nor from our merchant bank. In other words, you will need to submit a new reservation with a different credit card, ensure that your billing address and zip code do match with your credit card and bank records.
-Please note that the "thank you page" that will be displayed after you submit your order on our website is not a tour confirmation but simply a thank you note for submitting that order even when transactions are declined. If your transaction is approved, you will receive the required email-receipt and a tour voucher as described above.
Tour Confirmation and Pick-up Time: Our staff will send you either an email confirmation or a tour voucher prior to your trip. Please feel free to print out this tour voucher sign it and hand it over to your tour guide-driver (optional). Our email or tour voucher is a solid confirmation of your Yosemite Private Tour and is valid only for the scheduled time and date of the required tour or service. Our tour vouchers may not be redeemed outside of those dates and or scheduled time of your tour(s). The voucher is not redeemable for cash, has no monetary value and is not transferable to other individuals whose names are not listed on the tour voucher. However, gift certificates are available and can be arranged.
Please note that our tour vouchers may not be required for some of our tours and that our email confirmation substitutes this tour voucher and constitute a solid confirmation of your tour. Also, our tour vouchers are often governed by particular terms and conditions related to that specific tour, service or particular adventure.
Reservations and Tours Availability: All Tours are subject to availability. We do reserve the right to fully refund your transaction if the required tour, service or travel package is not available. We highly recommend booking your tours several weeks or even months ahead of time particularly during the peak season (April to October and holidays). We can't guarantee your tour even when your card transaction is approved. All tours and travel services are subject to availability. We will do our very best to assist you with your reservation and tours. However, if the required date or tours are not available, we will process a full refund back to your credit card.
To accommodate your exact dates of travel, we partner with sister companies who assist us when we are sold out. These include, but are not limited to, Alcatraz Tours Inc. and Golden Horizon Travel LLC.
Customers are no longer required to reconfirm their trip(s) prior to the tour once it has been confirmed.
Our tour voucher and/or our email constitute a solid confirmation of your tour. Please refer to the email or tour voucher you have received from us confirming your pickup time and the date of your tour. Our tour guide-driver will meet you in the lobby of your hotel or outside of your home or hotel holding a sign showing your name. Drivers will also display their business badge or name tags.
If you have received the above email confirmation, there will be no need to reconfirm your tour. You are all set to go and enjoy your tour. However, if you did not get your tour confirmation or receipt, you may contact us via Chat or call our office at 209-888-1141
Why didn't I get this email confirmation? Unfortunately, when transactions are declined, customers do not get a merchant receipt nor a tour voucher from our office. The reservation database system does not generate any email or any information when the transaction is not approved. In other words, you will need to resubmit a new reservation with a different credit card and please ensure this time that your billing address and zip code do match with your credit card and bank records.
Please note that the "Thank You Page' displayed after you submit your order is not a tour confirmation but simply a thank you note for submitting that order, even if the transaction is declined. However, if your transaction is approved, you will indeed receive the required email as an automated "merchant receipt" and then the required tour voucher as described above. However, no confirmation or information will be available when transactions are not approved.
Our business as a tour operator, subcontractor or represented by a contractor, independent tour guide-drivers or by subcontractors, assume no responsibility or liability for the following:
• Any injuries or illness suffered by customers, or any loss or damage of personal property or accidents.
• Our inability to perform the required tours or services due to vehicles' breakdowns, or vandalism.
• We are not responsible for any delays, inconvenience, itinerary changes, or cancellations due to force majeure or any other circumstances beyond our control, including but not limited to weather conditions, traffic, road work, hazards, park, attraction, wineries or monument's closure.
• We reserve the right to cancel, change our substitute drivers, vehicles, tours, itineraries, routes, rates and or tours without prior notice. We also reserve the right to change or cancel scheduled visits to any monument, attraction, park, wineries, and or any other site of interest due to lack of time, traffic and or weather considerations or any other circumstances beyond our control.
• Most of our trips require a minimum number of participants in order to conduct the required tour or service. We reserve the right to refer you to one of our sister companies, partners, subcontractors, or simply cancel the tour and refund your deposit if we do not meet the minimum number of participants for the required tour.
• We reserve the right to remove any passenger who may cause disturbance, or who represents a threat to the smooth and safe operation of any tour, or the safety and enjoyment of other persons or drivers.
• Every passenger must respect the time constraints determined by the driver or the tour guides when stopping for photos, breaks, hiking, walking, or visiting any monument, winery, park or any site of interest. We are not responsible for delays caused by a customer or individual who may affect in any way the amount of time scheduled for the tour or itinerary.
• Meals, driver's gratuity, entrance fees, wine tasting fees, or other expenses of a personal nature are not included in the tour price posted on our website unless otherwise noted on your tour voucher.
• Some tours or adventures may include physical activities such as hiking, walking, entering and exiting vehicles, and other activities involving risks like elevation changes and carsickness, you undertake these tours, hikes or adventures at your own risk. We assume no liability or responsibility for injuries, accident or health issues that may impact you or occur prior to the tour, in the course of the trip or after the service. All clients are responsible for evaluating and assuming the risks they sign up for and undertake during the tour while walking, hiking, tasting wine, riding horses, boats, ships, planes, helicopters and or riding hot air balloons. Please inform us if you have any health issues before making your reservation.
• Any change or modification to the arrival and/or departure time and date of the tour made by the client is subject to review and approval by us, and its partners, subcontractors or sister companies. This may involve additional fees and/or new reservations.
• To accommodate your dates of travel, we partner with sister companies who assist when we are sold out. These include, but are not limited to, Alcatraz Tours Inc. and Golden Horizon Travel LLC.
WAIVER AND RELEASE OF LIABILITY AND ASSUMPTION OF RISK
All Participants including legal Representatives of other(their) kids, spouses, relatives, Passengers and all occupants of a hot air balloon , a helicopter, a plane, horseback or rafting activities hereby and forever release, waive, and discharge our business and all our partners subcontractors, independent contractors, drivers and or pilots including their assistants or volunteers from all liability, responsibility, loss, and or any claims for damages or injury resulting in death, whether caused by the active or passive negligence of our staff, contractors hot air balloon pilot and or any other business partners including tours and services providers.
We are not responsible or liable for any injury or damage while participating in any of our horseback riding, whitewater rafting tours, hiking, walking, helicopter and or air tours, including but not limited to, hot air balloon flights, launching, landing, setup or takedown, and transportation to or from any said activity and/or location.
All Participants including children’s legal representatives acknowledge and understand hereby that hot air ballooning, air tours or air transportation and river rafting are all hazardous activities involving risks including, but not limited to: the risk of injury or death, loss or damage to personal property and therefore you (they) or all participants undertake these tours or activities at their own risks. This written or electronic release extends to all claims of every and any nature and kind whatsoever, known and unknown arising out of our hot air balloon flights, air tours, horseback rides, hiking, or whitewater river rafting. All Participants agree to indemnity, defend and hold harmless our business and our business partners or and contractors from any and all actions, causes of actions, claims, judgments, loss, liability, damage or cost (including attorney's fees) that may incur due to Participant's involvement in this activity (rafting, air tours, horseback tour and hot air balloon riding) This agreement shall be governed by the laws of the State of California.
All Participants including parents who represent their kids or relatives, certify that they have no medical or mental condition that prevents them from participating in any part of this activity (rafting, air tours, horseback tour and or hot air balloon riding). We have carefully read this Release of Liability and Assumption of Risk and this Indemnity Agreement and we fully understand all the above terms and conditions.
Warning: Air tours and Hot air ballooning can be hazardous for persons riding in the balloon and hard landings may result in injuries to occupants of the balloon. I (we), the undersigned (on a hard copy or electronically), have read all the above information and terms about the sport of river rafting, horseback riding, air tours, helicopter tours and above all the hot air ballooning rides and do Recognize there is a high risk of injury or even death in making and participating in these activities including a hot air balloon flight and or all other above activities. I (we) assume full responsibility for my (our) own safety and this of my (our) family, relatives, friends and all participants in my (our) party, and our team including tour guides and or subcontractors including the pilot / owner of the balloon, harmless in the event I am (we are) injured or any accident that may occur as a result of making a balloon flight and or landing or any other air tours or travel. I have fully read and understand this document and or web page. I acknowledge that I have been briefed by the pilot and or tour guides and by our staff. I also acknowledge and I have read and understood this document or web page of terms and conditions, regarding the information contained herein and the safety concerns of this flight, and all the above activities and the risk it may involve.
By checking the box "Terms and Conditions" on this our reservation page, I/we, hereby have read, understood, and accept all terms and conditions and therefore agree and sign this agreement representing all participants in my ( our) party (relatives, kids, spouse, friends and or colleagues).
All photos, videos, our web content pages, web designs, maps, and itineraries on our websites are copyright and exclusively owned by our business. Our logo and domain name are copyright, trademarked, and registered by the Secretary of State of California in Sacramento. Our websites are the sole property of our business. We have made every effort to ensure accuracy, however, some of the information, products, web contents and services published on our websites may include inaccuracy and typographical errors. Changes, corrections and updates are periodically made to the content of our websites to improve and keep them up-to-date. We assume no responsibility for inaccuracy or quality of any information, products, or services obtained throughout our websites and do not guarantee 100% that the contents are accurate and assume no liability for the misuse or misunderstanding of our of our website contents, tour information and or any other aspect related to the use of this website. We assume no responsibility for inbound and/or outbound linking to or from our websites, or for the other websites who may promote our products on their own websites.
Copyright Web Material and Lawsuit-The "DMCA" and the "WIPO" laws:
The Digital Millennium Copyright Act (DMCA) is a United States copyright law that implements the 1996 treaties of the World Intellectual Property Organization (WIPO) which criminalizes and penalizes any violation and reproduction of copyright contents and intellectual proprieties. In addition, the DMCA heightens the penalties for copyright infringement on the Internet limiting the liability of the providers of the on-line services like ours for copyright infringement by websites' users or owners.
Foreign Languages: Tours are conducted in English unless otherwise indicated on your tour voucher. Other foreign languages are subject to additional fees. We are unable to guarantee any tour in any foreign language in advance. All our tours are conducted in English unless otherwise indicated on tour voucher which we will send you after we receive your reservation.
Also, foreign languages are subject to additional fees unless otherwise indicated on your tour voucher.
All tours are subject to availability even when transactions are approved. We reserve the right to fully refund your transaction if the tour, service or travel package you reserved, is not available.
Only customer(s) or credit cards’ holders are allowed to follow up regarding all booking.
All cancellations and confirmation must be addressed by email. Our live chat and call center handle only reservations. For all other information or inquires please send us an email.
As per Yosemite National Park regulations, we are not allowed to pick up customers inside Yosemite National Park.
All reservations require advanced booking. We reserve the right to refuse service to anyone.
-Meals and tour guide drivers' gratuities are not included in our prices unless otherwise indicated on your tour voucher.
-Tour prices do not include meals, wine tasting, accommodation, winery tours, park and monuments entrance fees unless otherwise indicated on your tour voucher and or email.
All our vehicles and offices are non-smoking according to state and federal laws.
-We reserve the right to hire independent tour guide-drivers, subcontractor and or contractors to carry our tours, shuttle services or travel packages.
-In the event we are unable to carry out a tour due to weather and or road conditions and considerations, we will attempt to get to the required location or destination using alternative routes, but we are neither liable nor responsible for these unforeseen conditions beyond our control. No refund will be issued in this case.
-All photos or videos taken by our staff of customers or passengers in the course of any of our tours, trips or a transfer from point A to B may be used on our website. Customers hereby agree to the use of these photos and/or videos on our websites and that he/she will not dispute that under any circumstances.
-No refund for unused part of the tour(s) will be issued and no refund for no-show either
-All refunds or and voided transactions paid on our website by credit or debit cards may take up to two weeks before you get these funds (refund) back to your account. We have no control over these banking procedures as transactions transit between merchants, banks and customers' accounts for approval and verification.
-Our hot air balloon rides are not and cannot be guaranteed to depart and end in Napa Valley. We reserve the right to fly anywhere within 80 miles radius round Napa Valley to ensure your safety when weather conditions do not permit to fly from Napa or Sonoma.
We reserve the right to refuse service to any person or business who refuse to comply with our safety instructions, our tour itinerary, or to anyone who becomes undesirable or may pose a threat to our customers and or to tour guide-drivers. Screaming or insulting tour guide-drivers will not be acceptable under any circumstances and will terminate and cancel your tour without any refund. Discrimination against a customer or a tour guide-driver, for any reason, will not be acceptable either.
Some tours may include walking, hiking, sailing, riding vehicles, horses or balloons like San Francisco tour, Sausalito, Monterey, Carmel, Muir Woods, Napa Valley hot air balloons or to any other site or park. We cannot guarantee that our tour guide-driver will escort you and hike with you as this will depend on parking availabilities and other factors.
We may share your contact information and or other credit card and billing information with a third party when helping you or booking other tours, services and/or accommodation for you. Some of our tours including, but not limited to helicopter, hot air balloons and horseback rides, require from customers to provide their extract weight to ensure their own safety.
Some tours like state and national park such Muir Woods, Yosemite, Hearst Castle and Alcatraz Island include walking and hiking. Customers hike and walk at their own risk.
Our business as a tour operator, subcontractor or represented by a contractor or subcontractor does not assume any responsibility or liability for any accident or injury that may occur in the course of any of our trips, tours or rides conducted by us or by any of our affiliated partners, contractors, providers or subcontractors.
We assume no liability or responsibility for missing information or incomplete orders. Our products and services are very clear, and delivered as described on our website, and therefore we assume no responsibility for charge disputes, or any chargeback fees that may occur. No refund will be issued for any client mistakes or misunderstandings of our online tours and policies. We also reserve the right to change our refund policy without prior notice.
Our tours and products advertised on our website are very clear and sold as advertised. We are not responsible for any misunderstanding and do required a minimum number of participants for many of our tours to avoid cancellation. Cancellations and or any changes of your tour or travel services are subject to a 12% processing fees. Please refer to the above cancelation and refund policy for more information.
- Passengers with Disabilities: We make a reasonable effort to accommodate all passengers' needs. However, our vehicles are not equipped with disability access, wheelchairs and other disability aids. We assume no responsibility for injury or any inconvenience in this regard. We cannot guarantee hotel rooms for the handicapped either, however we will do our very best to try to provide the required room, if available. Passengers with disabilities or and any other health issues must advise and inform us by email or via fax with this regard when making their reservation. We reserve the right to decline a booking should it be determined that we are unable to properly accommodate or meet our obligations towards that passenger(s).
How to Book my tours on your website?
To book any of our tours, please click here on "Book Now"
Or visit this url: https://www.yosemiteprivatetours.com/
For more details, please follow the below 3 steps:
• You can secure your booking directly through our secure reservation page (click here) and scroll down to "Step 1-Tour Information" section to choose your tour from the "select tour" drop down where you select your preferred tour, date and number of persons. Please fill out the credit card information under section "Step 2-Cardholder Information".
• Lastly, it is very important that you re-enter your hotel or pick-up location and the date of your tour under section "Step 3-Submit Reservation". Please check your email entered on our reservation form to get our merchant receipt, generated ONLY when transactions are approved! We will also send you a tour voucher confirming your tour, date and pick up time if your transaction is approved.** NOTE **
• When transactions are not approved, we simply don't get any information in this regard and therefore, you will not hear from us. Please double check and ensure that you receive an email from our Merchant account sent to you from: "Authorize.Net Auto-Receipt"
• If you don't get an email from
If you have a special request, you can add it under "Step 3-Submit Reservation" in the section "special request" located at the bottom of this secure and encrypted form.
Thank you for your interest and faith in our business. We will do our very best to meet and hopefully exceed your expectations. We are grateful for your business and do appreciate your trust and faith in our ability to secure and protect your personal information. You can now shop with confidence on our online secure reservation form.
- LAST UPDATED: July 25th, 2019
Thank you for your interest in Yosemite Private Tours. We appreciate your interest in our business.
Should you need any further assistance, don't hesitate to contact us.
Yosemite Private Tours L.L.C
101 California Street
San Francisco, CA 94111
Yosemite Premier Private Custom Tours Specialist
CONFIDENTIALITY NOTICE: This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact us and destroy all copies of the communication. Thank you for your cooperation.